Privacy Policy

1. Who We Are

This Privacy Policy explains how the operator of Seedance 2.0 Video at seedance2-5ai.com ("Seedance," "we," "us," or "our") collects, uses, shares, and protects personal information. For privacy questions or requests, contact support@seedance2-5ai.com.

2. Information We Collect

Depending on how you use the service, we may process:

Account and contact information: name, email address, account identifiers, authentication information, and communications with support.
Transaction information: order number, plan or credit package, amount, currency, payment status, and billing contact information. Payment card credentials are handled by the payment provider shown at checkout rather than stored by us in full.
Service content: prompts, uploaded images or other inputs, generated videos, task settings, and related metadata needed to provide the generation service.
Usage and device information: pages viewed, referring URL, feature interactions, timestamps, approximate location derived from IP address, browser, operating system, device information, and diagnostic logs.
Cookie and advertising information: cookie or similar identifiers, advertising click information, campaign parameters, conversion events, and consent preferences. Persistent analytics or advertising cookies are used only when the applicable setting permits them. Campaign or ad-click parameters already present in a page URL may be included in cookieless measurement signals.
Enhanced conversion data: when advertising consent is granted, information you provided to us, such as a normalized email address, may be processed by the Google tag for conversion matching. Google states that applicable user-provided fields are hashed before matching.

We receive information directly from you, automatically from your browser or device, and from service providers involved in authentication, payments, infrastructure, analytics, support, and advertising.

3. How We Use Information

We use personal information to:

provide accounts, payments, credits, video generation, storage, and customer support;
secure the service, prevent fraud or abuse, troubleshoot failures, and enforce our terms;
understand service performance and improve the user experience, when analytics consent is granted where required;
measure advertising performance, attribute purchases, create conversion-based customer lists, and personalize advertising, when advertising consent is granted;
communicate about transactions, service changes, and support requests; and
comply with legal obligations and establish, exercise, or defend legal claims.

Our legal basis depends on the purpose and your location. It may include performing a contract, complying with law, our legitimate interests in operating and securing the service, and your consent. Where processing depends on consent, you may withdraw it at any time without affecting earlier lawful processing.

4. Cookies and Privacy Choices

Strictly necessary technologies support security, sign-in, payments, and remembering your privacy choice. For visitors in the EEA, United Kingdom, and Switzerland, optional functionality, analytics, and advertising technologies are initially denied and the privacy panel requests a choice. In other regions, optional categories may start enabled under regional defaults without showing the first-visit panel. Every visitor can open Privacy choices to allow or reject each optional purpose for that browser.

When the browser sends a recognized Global Privacy Control signal, we treat it as an advertising opt-out. This prevents optional advertising storage, personalization, and customer-data matching even if an earlier saved choice allowed advertising. Functionality and analytics remain governed by the applicable regional default or saved choice.

You may accept all optional purposes, reject them, or make a separate choice for each purpose. You can change or withdraw your choice at any time using the Privacy choices control displayed on the site. We ask you to renew the stored choice after no more than 12 months. Withdrawing consent stops future optional processing on that browser; it does not automatically delete information lawfully processed earlier.

5. Google Ads, Enhanced Conversions, and Customer Match

Where configured, Google tags use region-scoped consent signals. In the EEA, United Kingdom, and Switzerland, ad_storage, ad_user_data, ad_personalization, and analytics_storage remain denied until the corresponding choice is granted. Elsewhere, those settings default to enabled unless you opt out or send a recognized Global Privacy Control signal.

While a setting is denied, Google tags may send cookieless measurement pings for aggregate conversion measurement and modeling. A purchase ping can contain a transaction identifier, value, currency, and campaign or ad-click parameters available from the visit. These pings do not include the purchaser's email or enable advertising cookies.

When advertising is enabled by an applicable regional default or saved choice, we may use Google Ads to:

measure purchases and other conversions;
send transaction identifiers, value, currency, and user-provided matching data such as an email address;
create conversion-based Customer Match lists; and
reach or exclude existing customers and similar prospective audiences with personalized advertising.

Google may match hashed customer data with signed-in Google accounts. Learn more from Google's Business Data Responsibility site and Google's Privacy Policy.

Do not provide us with another person's contact information unless you are authorized to do so. We do not knowingly use children's information or sensitive-interest information to create personalized advertising audiences.

We may disclose information to service providers that help operate the service, including:

Google for analytics, advertising measurement, enhanced conversions, and Customer Match, subject to your applicable choices;
checkout and payment providers shown during purchase;
cloud hosting, database, storage, content-delivery, security, and AI-generation providers;
optional analytics providers such as Pageview, Microsoft Clarity, Plausible, OpenPanel, or Vercel Analytics when configured and consented to;
optional customer-support tools such as Crisp or Tawk when configured and consented to; and
professional advisers, authorities, or counterparties when required by law, to protect rights and safety, or in connection with a corporate transaction.

The exact providers enabled may change as our infrastructure changes. We require providers to process information for authorized purposes and apply appropriate safeguards. We do not sell personal information for money. Some privacy laws may treat personalized-advertising disclosures as a "sale," "sharing," or targeted advertising; you can reject or withdraw advertising consent through Privacy choices.

7. International Data Transfers

Our providers may process information in countries other than where you live, including the United States. Where required, we use recognized transfer mechanisms and contractual or organizational safeguards. If local law requires separate notice, consent, a standard contract, certification, or a regulatory assessment before an international transfer, we will apply the applicable requirement.

8. Retention

We retain information only for as long as reasonably necessary for the purposes described above, including providing the service, maintaining transaction and tax records, resolving disputes, preventing abuse, and meeting legal obligations. Retention varies by data type and provider settings. You may request deletion, although we may retain limited information when required by law or necessary for security, fraud prevention, or legal claims. The privacy preference stored in your browser expires after no more than 12 months.

9. Your Rights

Depending on where you live, you may have rights to access, correct, delete, restrict, or receive a copy of your information; object to certain processing; withdraw consent; opt out of targeted advertising or certain data disclosures; and complain to a data-protection authority.

Submit a request to support@seedance2-5ai.com. We may need to verify your identity and may retain a record of the request. Authorized agents may submit requests where permitted by law.

10. Children

The service is not directed to children under 13, and it is not intended for anyone who cannot legally consent to data processing in their location. We do not knowingly upload information from children or child-directed services to Customer Match. Contact us if you believe a child has provided personal information.

11. Security

We use administrative, technical, and organizational safeguards designed to protect personal information, including access controls and encryption in transit where appropriate. No method of transmission or storage is completely secure.

12. Changes and Contact

We may update this policy to reflect changes in the service, providers, or law. We will post the revised policy with an updated date and provide additional notice where required.

Questions and privacy requests: support@seedance2-5ai.com